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Appointments

How to request a GP appointment

Due to the coronavirus crisis please note that most requests for a GP appointment will be preceded by a review over the telephone, video consultation or online consultation. Requests can be made:

  • By telephoning 353303 / 353304 and speaking to the receptionist. (Please also note that reception will ask for brief details about your condition prior to booking. This will help the clinician reviewing the request and help us to understand the most suitable staff member. Due to the high volume of calls there may be a delay in your call being answered.)
  • By submitting on online consultation request (see Online Service section).

A face to face appointment with a Doctor or Clinician is not always necessary; sometimes advice is all that is needed. This may be done by one of our GP’s or medical support staff such as specialist nurses, pharmacist or advanced practitioners.

How to request a Nurse:

Due to the coronavirus crisis please note that some Chronic Disease reviews may be carried out by telephone, via video consultation or alternatively by online consultation. This is to ensure that those who need to be seen in practice have access to appointments while also minimising the risk of spreading infection.

When ringing for a nurse appointment you will be asked the reason for your appointment, this is to ensure you are booked in with the correct nurse as they each have their own specialisms. If you have been invited for a health check your letter will tell you the name of the nurse you need to see.

Booking Appointments Online:

Certain appointments can be booked on line by registering for online services and visiting https://patient.emisaccess.co.uk. The appointments that can be booked directly this way are currently limited to Flu jabs, smear tests.

Home Visits:

How do I request a home visit? If you or someone in your care is in genuine need of a home visit please telephone the surgery. The receptionist will arrange for a nurse or GP to telephone you to assess clinical need.

Unattended Appointments (DNA):

If you are no longer in need of your appointment or unable to attend then please remember to let us know. Appointments are always in high demand. If you cancel your appointment as early as possible we can offer it to another patient. Thank you.

Where there is a persistent failure to attend appointments the following policy may be applied. If patients fail to attend 3 appointments with any healthcare professional within a 6 month period you may receive a warning letter reminding you of the importance of cancelling unwanted appointments. If following this letter a patient fails to attend further appointments without cancelling a final warning letter may be sent. If a persistent poor attendance continues this may result in a patient being removed from the practice list.

Appointment Reminders:

Patients who register their mobile number with us will receive an appointment reminder by text the day before their appointment. If you would like to receive text reminders please let the reception team know.

Attending without an appointment:

We do not operate a walk-in service. All surgeries are by appointment only.