To get help with medical issues or queries, these can be submitted securely online to avoid queues on the phone.

To request an urgent appointment for today or tomorrow

If you have a medical issue you can use on online form to securely submit your request:

Requests can be submitted between 7am and 4pm, Monday to Friday.

We will respond within 2 working days when we are open. We are open Monday to Friday, between 8am and 6.30pm.

Phone us Monday to Friday, between 8am and 12.00pm. If calling after 12.00 you may be asked to ring back the following day.

You can phone us Monday to Friday, during our opening hours Monday to Friday.

When you get in touch, we will ask what you need help with.

We will use that information to choose the most suitable doctor, nurse, or health professional to help you.

We may allocate you for a telephone call, video call or face to face appointment. We may give an appointment on the same day or on a later date.

We may recommend an alternative such as a local Pharmacy.

Enquiries received in an afternoon may be reviewed on the following day. We will tell you if that is the case.

Please be aware that call demand can be high and this can result in longer waits for your call to be answered.

To request a Fit (sick) note

You can submit fit note requests online.

Requests can be submitted 7 days a week and will be responded to during the working week (Monday to Friday).

Phone us Monday to Friday, between 8am and 6.00pm.

Please allow up to 5 working days for fit note requests.

Your Appointment

However you choose to contact us we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Booking appointments with a nurse or health care assistant

If you have been invited for a test or health check you can book online or phone us.

• Phone us between 8am and 6pm
• Book online via the NHS app or the Patient Access app
• We may send you by text message with a link to book an appointment online

The following appointments are available to book online

• Blood test (on the app these appointments are called "phlebotomy bloods only")
• Smear test (on the app these appointments are called "cytology screen smear")
• Flu jab

If you would like to book appointments online and do not have an online account set up yet, see our Online Services section.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

Cancelling Appointments

If you need to cancel or change your appointment, please remember to let us know.

Appointments can be cancelled online via the NHS app or the Patient Access app. You need to register for an online account. For further information see our Online Services section.

Phone us and press option 1 for automated cancellation or speak directly to a member of staff to change an appointment.

Appointment Reminders

An appointment reminder by text the day before their appointment to the mobile phone number we hold on your medical records. A reminder is sent for all face-to-face appointments at the surgery.

Attending without an appointment

We do not operate a walk-in service. All surgeries are by appointment only.

If you need help when we are closed

Contact 111 if the practice is closed. Phone or go online at Get help for your symptoms - NHS 111

Contact 999 if this is a medical emergency. If you are unsure contact 111 who can advise.

Pharmacies can help with minor illness.